Thursday, November 28, 2013

Windows Security Update for Windows XP (KB2862330)

In this case, a colleague of mine was complaining that his old XP client pc was installing updates every day and was requesting to reboot the machine every day in last 30 days. Fortunately, there was a single problematic update KB2862330 that was trying to install every day and requesting to reboot the pc every day. According from KB article http://support.microsoft.com/kb/2862330/en-gb there are known issues regarding installation of this update. In this case the update was installing successfully, requesting for reboot, and after the reboot same update was offered as available update for installing in endless loop.
I tried to uninstall and install the update, but it didn't help the situation.
According from KB article Scenario 3, I have disabled all the USB Enhanced Host Controllers from device manager before installing the update, and enable them after the reboot, but same update was on list for available updates for installation again.
I've decided to check the update log (KB2862330.log) for this update, I've found a lot of error events:
.........................
SetupVerifyInfFile failed with error 0x490 for usbstor.inf of device USB\VID_058F&PID_6387\28197C13 
SetupVerifyInfFile failed with error 0x490 for usbstor.inf of device USB\VID_058F&PID_6387\2RNGA2U1 
SetupVerifyInfFile failed with error 0x490 for usbstor.inf of device USB\VID_058F&PID_6387\4H5SLQD0 
SetupVerifyInfFile failed with error 0x490 for usbstor.inf of device USB\VID_058F&PID_6387\5742D984 
 ....................... 

So, cryptographic service was set to run automatically, and I've decided to rebuild the catroot2 folder. Stopping the Cryptographic service, renaming the %systemroot%\System32\Catroot2 into catroot2-old, and restarting the Cryptographic service will regenerate new Caroot2 folder.

Now with disabled USB Enhanced Host Controllers, I ran the update KB2862330 again. The update log (KB2862330.log) was generating completely different lines. Something like :
............ 
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem3.CAT trusts inf c:\windows\inf\oem3.inf of device PCI\VEN_8086&DEV_24C2&SUBSYS_00C50E11&REV_01\3&61AAA01&0&E8 
.............. 
After the requested rebooted, I've enabled the disabled USB host controllers, and the update was not offered as available update for installation again anymore, and was finally successfully installed.

3 comments:

  1. Great desrciption on how to resolve that KB2862330 problem. I was getting mad
    because my old XP PCwas installing the same update every day.

    Thanks
    Mico

    ReplyDelete
  2. This worked perfectly, thanks for sharing.

    ReplyDelete